Browser vs. search engine is a mystery to most
As I was helping someone while working the reference desk today, I was reminded of a video I saw last week. It’s about how most people don’t know the difference between a browser and a search engine.
The patron I was helping was trying to access his phone bill online. To get to it, he was going to Google and trying to type the URL into the search box.
I showed him how to type the URL into the address field, and he arrived at his destination, but this made me wonder what happens if someone types a URL (without the http:// prefix) into the search box.
Indeed, its prediction tool works to help you find what you want. So now I’m really at a loss as to why the patron couldn’t find what he was looking for. But it’s still interesting that people still don’t know how to use a browser. :-\ I’m sure the folks at Google figured this out a long time ago!